# Stream (GetStream): Increased API latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-28 10:37 UTC · Resolved: 2020-07-28 12:12 UTC · Duration: 1.6 h
- Updates: 2 · Affected components: Chat API, us-east, Feed API, us-east
- [Vendor status page: http://stspg.io/0zwb365lc1sz](http://stspg.io/0zwb365lc1sz)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Part of an outage event

- [AWS outage, Jul 28, 2020: 18 vendors, 18 incidents](https://rewindex.com/events/2020-07-28-aws)
- This incident blames AWS as the cause. (hop 1, posted +2 h 8 min vs the first vendor naming AWS)
- Evidence: “…Increased API latency AWS Networking issue is now resolved. We are now cleaning up our temporary remediations since they are not needed anymore. Traffic is back to normal for the last hour. AWS Networ…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Honeycomb, Twilio, Chargebee"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 1 blamed AWS<br/>Stream (GetStream), Elastic Cloud"]:::blames
  root --> h4
  me["Stream (GetStream) (this incident)<br/>posted +2 h 8 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2020-07-28 10:37 UTC: Due to a networking issue on AWS us-east region, we are experiencing increased latency for some of the traffic on our US region. We are mitigating the problem while waiting for a final remediation on AWS infrastructure.
- **resolved** 2020-07-28 12:12 UTC: AWS Networking issue is now resolved. We are now cleaning up our temporary remediations since they are not needed anymore. Traffic is back to normal for the last hour.


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Canonical: https://rewindex.com/company/getstream/incidents/02fwh9tmlnqd · Markdown: https://rewindex.com/company/getstream/incidents/02fwh9tmlnqd.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/02fwh9tmlnqd · Generated 2026-10-20T01:30:31.268Z