# FullStory: Fullstory unavailable for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-20 21:05 UTC · Resolved: 2025-02-20 21:22 UTC · Duration: 17 min
- Updates: 3 · Affected components: Fullstory Web Application
- [Vendor status page: https://stspg.io/wwkhz9rj1jyz](https://stspg.io/wwkhz9rj1jyz)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Summary

FullStory reported a major Fullstory Web Application outage affecting some users from 2025-02-20 21:05 UTC to 2025-02-20 21:22 UTC, lasting 17 min. Session capture was unaffected; FullStory rolled back changes it said caused the outage and confirmed normal operations. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-20 21:05 UTC: We are currently investigating a Fullstory web application outage for some users. Note: This outage does not affect session capture.
- **monitoring** 2025-02-20 21:13 UTC: We've rolled back some changes that caused this outage and Fullstory should be back up and running again. Please reach out to support@fullstory.com with any further issues/questions.
- **resolved** 2025-02-20 21:22 UTC: All systems are back to normal operations and are working as expected.

## Rewindex changes for this incident

- 2025-02-20 21:05 UTC: [Major incident: Fullstory unavailable for some users](https://rewindex.com/change/ie786c833138814.md)


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Canonical: https://rewindex.com/company/fullstory/incidents/zk260ydc61cl · Markdown: https://rewindex.com/company/fullstory/incidents/zk260ydc61cl.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/zk260ydc61cl · Generated 2026-10-18T10:00:02.516Z