# FullStory: Rolled back: login changes for SAML-based SSO

> FullStory status incident “Rolled back: login changes for SAML-based SSO” on 2023-09-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm
Last updated: 2023-09-27T22:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-27 22:00 UTC · Resolved: 2023-09-27 22:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/rjcskqc2hjtm](https://status.fullstory.com/incidents/rjcskqc2hjtm)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2023-09-27 22:00 UTC: On Wednesday, September 27th 6:25 PM ET, we released an account security enhancement for a subset of orgs that have SAML-based single-sign on enabled. Unfortunately, this introduced friction to the login process and some users were unable to access their accounts as a result. On Thursday, September 28th 11:07 AM ET, we reverted the change, allowing users to authenticate as they previously did. We will review the implementation of the change and work with impacted customers to ensure that future release will be non-disruptive. There will be communications shared in advance of future updates affecting login flows.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2023-09-27 22:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm
- Citation: FullStory, “Rolled back: login changes for SAML-based SSO” (2023-09-27 22:00 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm (CC BY 4.0).
- Markdown link: `[FullStory: Rolled back: login changes for SAML-based SSO (2023-09-27)](https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm)`


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Canonical: https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm · Markdown: https://rewindex.com/company/fullstory/incidents/rjcskqc2hjtm.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/rjcskqc2hjtm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:22.504Z