# FullStory: Google outage degrading some StoryAI features

> FullStory status incident “Google outage degrading some StoryAI features” on 2026-07-16: impact minor (vendor’s label), 2.0 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p
Last updated: 2026-07-16T22:41:24Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-16 20:38 UTC · Resolved: 2026-07-16 22:41 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: NA1 Data Center - StoryAI, StoryAI
- [Vendor status page: https://stspg.io/l0mp4wcn2x9c](https://stspg.io/l0mp4wcn2x9c)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **investigating** 2026-07-16 20:38 UTC: The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
- **resolved** 2026-07-16 22:41 UTC: This incident has been resolved

## Cite this

Status incident (vendor impact label: minor) posted by FullStory, started 2026-07-16 20:38 UTC, resolved after 2.0 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p
- Citation: FullStory, “Google outage degrading some StoryAI features” (2026-07-16 20:38 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p (CC BY 4.0).
- Markdown link: `[FullStory: Google outage degrading some StoryAI features (2026-07-16)](https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p)`


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Canonical: https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p · Markdown: https://rewindex.com/company/fullstory/incidents/qz2ycppt3t9p.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/qz2ycppt3t9p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:33:19.944Z