# FullStory: NA Data Center: Session Processing Backlog and Partial Data Loss

> FullStory status incident “NA Data Center: Session Processing Backlog and Partial Data Loss” on 2026-06-05: impact none (vendor’s label), -42524 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0
Last updated: 2026-06-05T16:44:07Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-06-05 16:44 UTC · Resolved: 2026-05-07 04:00 UTC · Duration: -42524 min
- Updates: 1
- [Vendor status page: https://stspg.io/ksm2dzbsq9r4](https://stspg.io/ksm2dzbsq9r4)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2026-05-07 04:00 UTC: On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a processing backlog. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. Due to ongoing metric degradation as a result of that incident, we experienced a similar build up in our processing backlog on May 18th 2026. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from May 7th, 04:00 UTC to May 19th, 07:00 UTC when the issue was ultimately resolved.

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2026-06-05 16:44 UTC, resolved after -42524 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0
- Citation: FullStory, “NA Data Center: Session Processing Backlog and Partial Data Loss” (2026-06-05 16:44 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0 (CC BY 4.0).
- Markdown link: `[FullStory: NA Data Center: Session Processing Backlog and Partial Data Loss (2026-06-05)](https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0)`


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Canonical: https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0 · Markdown: https://rewindex.com/company/fullstory/incidents/ny0fqnghh7v0.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/ny0fqnghh7v0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:37:32.049Z