# FullStory: A caching bug in our data query infrastructure has been incorrectly reporting no data for a subset of customers. Affected customers may have seen a "Ready to record" message over the weekend. No data has been lost.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-30 14:27 UTC · Resolved: 2019-09-30 15:04 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/kyj5vss7mnmy](https://status.fullstory.com/incidents/kyj5vss7mnmy)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2019-09-30 15:04 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/fullstory/incidents/kyj5vss7mnmy · Markdown: https://rewindex.com/company/fullstory/incidents/kyj5vss7mnmy.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/kyj5vss7mnmy · Generated 2026-10-18T09:55:59.185Z