# FullStory: Delayed session processing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 20:32 UTC · Resolved: 2025-11-18 21:47 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Fullstory Web Application
- [Vendor status page: https://stspg.io/qwykhz7fr58l](https://stspg.io/qwykhz7fr58l)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **investigating** 2025-11-18 20:32 UTC: We are currently experiencing delays processing sessions for accounts utilizing our EU data center. Session capture is not impacted but new sessions may not appear until several minutes after initial capture. We are actively investigating the issue.
- **monitoring** 2025-11-18 21:23 UTC: A fix has been implemented for this issue and we are monitoring the results.
- **resolved** 2025-11-18 21:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/fullstory/incidents/dwmvqnxm2yzp · Markdown: https://rewindex.com/company/fullstory/incidents/dwmvqnxm2yzp.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/dwmvqnxm2yzp · Generated 2026-10-18T10:42:55.475Z