# FullStory: Data capture outage for orgs on EU data center

> FullStory status incident “Data capture outage for orgs on EU data center” on 2023-09-15: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp
Last updated: 2023-09-15T19:33:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-15 19:33 UTC · Resolved: 2023-09-15 19:33 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/dcl9gj76dtnp](https://status.fullstory.com/incidents/dcl9gj76dtnp)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2023-09-15 19:33 UTC: End user sessions and data were not captured from 2:25pm ET to 3:05pm ET for accounts on our EU data center. All missing activity during this time period is non-recoverable and may impact Metrics, Funnels, Dashboards, and Conversions. During this time, native mobile builds could also have failed. Re-running the build will properly upload the assets. This issue did not impact any FullStory accounts utilizing our US data center. (Your FullStory URLs would start with app.eu1.fullstory.com if you are utilizing our EU data center.)

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2023-09-15 19:33 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp
- Citation: FullStory, “Data capture outage for orgs on EU data center” (2023-09-15 19:33 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp (CC BY 4.0).
- Markdown link: `[FullStory: Data capture outage for orgs on EU data center (2023-09-15)](https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp)`


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Canonical: https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp · Markdown: https://rewindex.com/company/fullstory/incidents/dcl9gj76dtnp.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/dcl9gj76dtnp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:18:35.053Z