# FullStory: Elevated error rate for recording

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-02-15 19:56 UTC · Resolved: 2018-02-15 21:53 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/9smblmkzk7pm](https://status.fullstory.com/incidents/9smblmkzk7pm)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2018-02-15 21:53 UTC: After monitoring this incident, this incident has been fully resolved. To summarize what happened, a major outage with a service that FullStory relies upon caused both recording and the FullStory web app to be partially or completely unavailable. The window for the outage was 2:42 PM EST to 4:07 PM EST (19:42 UTC to 21:07 UTC). Failure in recording will cause sessions to be missing from your FullStory account during this window. If you believe this outage affected you and you'd like to speak to us further, please feel free to reach out to us at support@fullstory.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/fullstory/incidents/9smblmkzk7pm · Markdown: https://rewindex.com/company/fullstory/incidents/9smblmkzk7pm.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/9smblmkzk7pm · Generated 2026-10-18T11:45:35.417Z