# FullStory: Partial unavailability of FullStory recording service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-02-04 12:38 UTC · Resolved: 2021-02-04 15:51 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/6vkg4brkktjh](https://status.fullstory.com/incidents/6vkg4brkktjh)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2021-02-04 15:51 UTC: This incident has been resolved. We were receiving elevated error rates communicating with a critical database but deployed a workaround on our end.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/fullstory/incidents/6vkg4brkktjh · Markdown: https://rewindex.com/company/fullstory/incidents/6vkg4brkktjh.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/6vkg4brkktjh · Generated 2026-10-18T10:42:57.910Z