# FullStory: NA Data Center: Session Processing Backlog and Partial Data Loss

> FullStory status incident “NA Data Center: Session Processing Backlog and Partial Data Loss” on 2026-05-19: impact none (vendor’s label), -62551 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y
Last updated: 2026-05-19T21:31:22Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-05-19 21:31 UTC · Resolved: 2026-04-06 11:00 UTC · Duration: -62551 min
- Updates: 1
- [Vendor status page: https://stspg.io/7xv7728f8268](https://stspg.io/7xv7728f8268)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2026-04-06 11:00 UTC: On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a backlog in our database. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from April 6th, 11:00 UTC to April 14th, 14:00 UTC when the issue was ultimately resolved.

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2026-05-19 21:31 UTC, resolved after -62551 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y
- Citation: FullStory, “NA Data Center: Session Processing Backlog and Partial Data Loss” (2026-05-19 21:31 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y (CC BY 4.0).
- Markdown link: `[FullStory: NA Data Center: Session Processing Backlog and Partial Data Loss (2026-05-19)](https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y)`


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Canonical: https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y · Markdown: https://rewindex.com/company/fullstory/incidents/5wms48wmpl3y.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/5wms48wmpl3y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:29:45.040Z