# FullStory: Slow loading in Fullstory UI

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-05 15:47 UTC · Resolved: 2025-06-05 16:11 UTC · Duration: 24 min
- Updates: 2 · Affected components: Fullstory Web Application
- [Vendor status page: https://stspg.io/f4m25s030530](https://stspg.io/f4m25s030530)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Summary

FullStory reported a major degradation causing slow loading in the Fullstory Web Application, starting at 2025-06-05 15:47 UTC and lasting 24 min. The incident was resolved at 2025-06-05 16:11 UTC, with the application fully operational; no specific cause or fix was disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-05 15:47 UTC: We are currently experiencing delays in loading in the Fullstory Web Application. The issue started around 10:25am ET. We are actively investigating the issue and will provide an update as soon as possible.
- **resolved** 2025-06-05 16:11 UTC: We've identified and resolved the issue causing a performance impact to the Fullstory UI. The Fullstory Web Application is now fully operational.

## Rewindex changes for this incident

- 2025-06-05 15:47 UTC: [Major incident: Slow loading in Fullstory UI](https://rewindex.com/change/i2867e66f137fc1.md)


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Canonical: https://rewindex.com/company/fullstory/incidents/31h91pf0dw1h · Markdown: https://rewindex.com/company/fullstory/incidents/31h91pf0dw1h.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/31h91pf0dw1h · Generated 2026-10-18T12:42:58.940Z