# FullStory: Temporary Recording Failure

> FullStory status incident “Temporary Recording Failure” on 2019-09-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp
Last updated: 2019-09-18T22:03:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-09-18 22:03 UTC · Resolved: 2019-09-18 22:03 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/2ykhrgk34wcp](https://status.fullstory.com/incidents/2ykhrgk34wcp)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2019-09-18 22:03 UTC: On September 18, 2019, between 6:03 PM and 6:41 PM EDT (2019-09-19 00:03 - 00:41 UTC), FullStory recording experienced increased error rates that impacted the majority of recording requests. For recordings that would have occurred during this time, session playback will likely be completely or partially unavailable. The incident started when a critical, replicated database service became unavailable and our system failed to compensate for this service being down. While we expect this database service to be highly reliable, we’re exploring options to mitigate future incidents should this service be unavailable in the future. If you have any questions or concerns regarding this incident and how it may have affected your FullStory account, feel free to reach out to us at support@fullstory.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2019-09-18 22:03 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp
- Citation: FullStory, “Temporary Recording Failure” (2019-09-18 22:03 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp (CC BY 4.0).
- Markdown link: `[FullStory: Temporary Recording Failure (2019-09-18)](https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp)`


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Canonical: https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp · Markdown: https://rewindex.com/company/fullstory/incidents/2ykhrgk34wcp.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/2ykhrgk34wcp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:46:07.513Z