# FullStory: Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-07 15:00 UTC · Resolved: 2026-09-08 05:46 UTC · Duration: 15 h
- Updates: 3 · Affected components: Fullstory Web Application, NA1 Data Center - Fullstory Web Application, NA1 Data Center - Webhooks & Alerts, Webhooks & Alerts
- [Vendor status page: https://stspg.io/t9jsr9fw8rt5](https://stspg.io/t9jsr9fw8rt5)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **monitoring** 2026-09-07 15:00 UTC: We have implemented a fix for an issue that caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the application. We are actively monitoring the results to ensure full stability.
- **monitoring** 2026-09-07 22:34 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-08 05:46 UTC: This incident has now been resolved. If you are experiencing any issues past 6:15 PM (ET), please email us at support@fullstory.com.


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Canonical: https://rewindex.com/company/fullstory/incidents/1g27xvs7qk4h · Markdown: https://rewindex.com/company/fullstory/incidents/1g27xvs7qk4h.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/1g27xvs7qk4h · Generated 2026-10-18T09:59:54.207Z