# FullStory: Server Event Processing Issue

> FullStory status incident “Server Event Processing Issue” on 2024-01-11: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/0dppss5lkn69
Last updated: 2024-01-11T05:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-11 05:00 UTC · Resolved: 2024-01-11 05:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/0dppss5lkn69](https://status.fullstory.com/incidents/0dppss5lkn69)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2024-01-11 05:00 UTC: We didn’t properly ingest server event data from Jan 11, 2024 through Jan 19, 2024 and as a result data processing was delayed across all customers, meaning that custom events sent during the incident period would not appear in FullStory search, sessions, etc. or Data Destinations. Our engineers worked to restore as much of this data as possible. Due to the delay, some associated event context (e.g. timestamps, location, screen size, etc.) was lost. Any customers that had webhooks tied to custom events would not have received those webhooks during this incident. If you have any questions regarding this incident, please reach out to support@fullstory.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2024-01-11 05:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/0dppss5lkn69
- Citation: FullStory, “Server Event Processing Issue” (2024-01-11 05:00 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/0dppss5lkn69 (CC BY 4.0).
- Markdown link: `[FullStory: Server Event Processing Issue (2024-01-11)](https://rewindex.com/company/fullstory/incidents/0dppss5lkn69)`


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Canonical: https://rewindex.com/company/fullstory/incidents/0dppss5lkn69 · Markdown: https://rewindex.com/company/fullstory/incidents/0dppss5lkn69.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/0dppss5lkn69 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:21:26.357Z