# FullStory: Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

> FullStory status incident “Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)” on 2026-08-07: impact none (vendor’s label), -1120 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/0byznszw1512
Last updated: 2026-08-07T13:40:01Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-07 13:40 UTC · Resolved: 2026-08-06 19:00 UTC · Duration: -1120 min
- Updates: 1
- [Vendor status page: https://stspg.io/mh77r9gc8334](https://stspg.io/mh77r9gc8334)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2026-08-06 19:00 UTC: From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content. The issue was resolved by 8:30am UTC on the 7th of August.

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2026-08-07 13:40 UTC, resolved after -1120 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/0byznszw1512
- Citation: FullStory, “Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)” (2026-08-07 13:40 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/0byznszw1512 (CC BY 4.0).
- Markdown link: `[FullStory: Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1) (2026-08-07)](https://rewindex.com/company/fullstory/incidents/0byznszw1512)`


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Canonical: https://rewindex.com/company/fullstory/incidents/0byznszw1512 · Markdown: https://rewindex.com/company/fullstory/incidents/0byznszw1512.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/0byznszw1512 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:49:32.806Z