# Front: [office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-23 10:38 UTC · Resolved: 2026-09-23 15:01 UTC · Duration: 4.4 h
- Updates: 4 · Affected components: Gmail, O365
- [Vendor status page: https://stspg.io/wq3rfc2x5fyj](https://stspg.io/wq3rfc2x5fyj)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2026-09-23 10:38 UTC: We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.
- **investigating** 2026-09-23 11:34 UTC: We are continuing to investigate the issue.
- **monitoring** 2026-09-23 12:47 UTC: We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.
- **resolved** 2026-09-23 15:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/front/incidents/ygc825qswdnv · Markdown: https://rewindex.com/company/front/incidents/ygc825qswdnv.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/ygc825qswdnv · Generated 2026-10-18T09:41:12.769Z