# Front: Microsoft Office365 Incident

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-22 20:49 UTC · Resolved: 2026-01-23 05:36 UTC · Duration: 8.8 h
- Updates: 3 · Affected components: O365
- [Vendor status page: https://stspg.io/7z687s5fz72x](https://stspg.io/7z687s5fz72x)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-01-22 20:49 UTC: Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
- **monitoring** 2026-01-23 03:28 UTC: Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
- **resolved** 2026-01-23 05:36 UTC: Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.

## Rewindex changes for this incident

- 2026-01-22 20:49 UTC: [Major incident: Microsoft Office365 Incident](https://rewindex.com/change/i165a50fe902035.md)


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Canonical: https://rewindex.com/company/front/incidents/w4jy8tlhw45h · Markdown: https://rewindex.com/company/front/incidents/w4jy8tlhw45h.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/w4jy8tlhw45h · Generated 2026-10-18T09:40:47.011Z