# Front: Mobile app: Google sign in flow broken

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-19 18:40 UTC · Resolved: 2025-09-23 09:48 UTC · Duration: 4 d
- Updates: 6 · Affected components: App
- [Vendor status page: https://stspg.io/77nwrxmsw9q9](https://stspg.io/77nwrxmsw9q9)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a major outage of Google sign-in on iOS: redirects back to the mobile app failed; Android was unaffected. It ran from 2025-09-19 18:40 UTC to 2025-09-23 09:48 UTC, lasting 3 days 15 h. Front confirmed iOS app version 5.69.2 fixed the issue; affected customers should update. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-19 18:40 UTC: We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue  We are currently investigating the problem
- **investigating** 2025-09-19 20:08 UTC: We have isolated the issue to iOS devices, Android customers should be unaffected  Continuing to investigate
- **identified** 2025-09-19 22:51 UTC: We've identified the issue, and are still working on a fix.  In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client\_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
- **identified** 2025-09-23 02:13 UTC: We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix. For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client\_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
- **monitoring** 2025-09-23 06:11 UTC: We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version
- **resolved** 2025-09-23 09:48 UTC: We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.

## Rewindex changes for this incident

- 2025-09-19 18:40 UTC: [Major incident: Mobile app: Google sign in flow broken](https://rewindex.com/change/i6d7bf11e39b750.md)


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Canonical: https://rewindex.com/company/front/incidents/v9rgp22jxn36 · Markdown: https://rewindex.com/company/front/incidents/v9rgp22jxn36.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/v9rgp22jxn36 · Generated 2026-10-18T10:40:17.273Z