# Front: App not loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-26 16:47 UTC · Resolved: 2025-09-26 16:56 UTC · Duration: 9 min
- Updates: 2 · Affected components: API and integrations, App
- [Vendor status page: https://stspg.io/xhffzlbwrsbg](https://stspg.io/xhffzlbwrsbg)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a major outage affecting app loading in specific regions and causing timeouts for some API calls. It lasted 9 min, from 2025-09-26 16:47 UTC to 2025-09-26 16:56 UTC. Front stated that a cache node was lost and automatically recovered in 6 minutes; all systems should now be operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-26 16:47 UTC: App is not loading in specific regions and timeouts have been spiking for some API calls
- **resolved** 2025-09-26 16:56 UTC: A cache node was lost and automatically recovered in 6 minutes. All systems should now be operational.

## Rewindex changes for this incident

- 2025-09-26 16:47 UTC: [Major incident: App not loading](https://rewindex.com/change/i856956639496d8.md)


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Canonical: https://rewindex.com/company/front/incidents/q8v3wc6v511r · Markdown: https://rewindex.com/company/front/incidents/q8v3wc6v511r.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/q8v3wc6v511r · Generated 2026-10-18T10:33:24.133Z