# Front: Front not loading [us-west-2][by_company_00007]

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-15 16:28 UTC · Resolved: 2025-07-15 18:00 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/8f08ltbyccdf](https://stspg.io/8f08ltbyccdf)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a critical App outage in us-west-2, with some customers unable to load the app, starting 2025-07-15 16:28 UTC. It was resolved at 2025-07-15 18:00 UTC after 1 h 31 min; Front said it identified the root cause and recovered but did not disclose the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-15 16:28 UTC: Some customers might experience issues loading the app. We are currently investigating the root cause.
- **monitoring** 2025-07-15 17:07 UTC: We've identified the root cause and recovered. We're monitoring to ensure a full resolution.
- **resolved** 2025-07-15 18:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-15 16:28 UTC: [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]](https://rewindex.com/change/ifc68c267ef1545.md)


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Canonical: https://rewindex.com/company/front/incidents/q6d74jdgcyc3 · Markdown: https://rewindex.com/company/front/incidents/q6d74jdgcyc3.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/q6d74jdgcyc3 · Generated 2026-10-18T10:37:59.081Z