# Front: Front not loading [us-west-2][by_company_00007][by_company_00001]

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-15 15:11 UTC · Resolved: 2025-07-15 15:52 UTC · Duration: 41 min
- Updates: 4 · Affected components: App
- [Vendor status page: https://stspg.io/f3j5l0zgck8n](https://stspg.io/f3j5l0zgck8n)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a critical App outage in us-west-2: some customers experienced issues loading the app. It started at 2025-07-15 15:11 UTC and was resolved at 2025-07-15 15:52 UTC, lasting 41 min; a fix was implemented and monitored before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-15 15:11 UTC: Some customers might experience issues loading the app
- **identified** 2025-07-15 15:31 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-07-15 15:42 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-07-15 15:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-15 15:11 UTC: [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]\[by\_company\_00001\]](https://rewindex.com/change/i92db3ac9249e79.md)


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Canonical: https://rewindex.com/company/front/incidents/pyjwknrn05zy · Markdown: https://rewindex.com/company/front/incidents/pyjwknrn05zy.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/pyjwknrn05zy · Generated 2026-10-18T11:27:16.097Z