# Front: Delays in sending and receiving Gmail messages [gmail]

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-13 15:38 UTC · Resolved: 2024-09-13 19:25 UTC · Duration: 3.8 h
- Updates: 9 · Affected components: Gmail
- [Vendor status page: https://stspg.io/w9s20h7ccd34](https://stspg.io/w9s20h7ccd34)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a major incident delaying Gmail message sending and receiving, initially in us-west-2 and later across multiple regions. It started at 2024-09-13 15:38 UTC and resolved at 2024-09-13 19:25 UTC, lasting 3 h 47 min. Front suspected Gmail rate limiting, drained the message backlog, and reported all channels back to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-13 15:38 UTC: We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.
- **investigating** 2024-09-13 15:52 UTC: We are continuing to investigate this issue, which seems to be related to Gmail's rate limiting mechanisms. We're seeing some impact across multiple regions.
- **investigating** 2024-09-13 16:35 UTC: We are continuing to see message delays, and are rescaling our internal queues globally to help mitigate the issue.
- **investigating** 2024-09-13 16:57 UTC: We are beginning to see a gradual increase in successful deliveries. We are continuing to monitor the situation, as well as replaying deliveries that have been delayed by the original incident.
- **identified** 2024-09-13 17:22 UTC: We are on the recovery path now and are focused on draining the backlog of delayed messages.
- **monitoring** 2024-09-13 17:44 UTC: We are continuing to drain the backlog and will be doing so for the next couple hours.
- **monitoring** 2024-09-13 18:38 UTC: Continuing to drain the backlog
- **monitoring** 2024-09-13 19:19 UTC: Some channels are still experiencing delays as we import the backlog of messages received while Gmail was experiencing an outage
- **resolved** 2024-09-13 19:25 UTC: All channels should be back to normal now.

## Rewindex changes for this incident

- 2024-09-13 15:38 UTC: [Major incident: Delays in sending and receiving Gmail messages \[gmail\]](https://rewindex.com/change/i28d5dbf61d8195.md)


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Canonical: https://rewindex.com/company/front/incidents/gmc4cxs3vwcn · Markdown: https://rewindex.com/company/front/incidents/gmc4cxs3vwcn.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/gmc4cxs3vwcn · Generated 2026-10-18T09:42:56.982Z