# Front: [office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-14 08:20 UTC · Resolved: 2026-09-14 11:01 UTC · Duration: 2.7 h
- Updates: 5 · Affected components: O365
- [Vendor status page: https://stspg.io/cbblcrkcvf7x](https://stspg.io/cbblcrkcvf7x)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2026-09-14 08:20 UTC: We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.
- **investigating** 2026-09-14 09:00 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-14 09:39 UTC: We have established that channel sync error rate is \<1%, but remains above our expected baseline rate. We are continuing to investigate.
- **monitoring** 2026-09-14 10:13 UTC: We are seeing error rates return to normal. We are continuing to monitor the health of our systems.
- **resolved** 2026-09-14 11:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/front/incidents/8gwwl42rdgjy · Markdown: https://rewindex.com/company/front/incidents/8gwwl42rdgjy.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/8gwwl42rdgjy · Generated 2026-10-18T09:41:12.677Z