# Front: [by_company_00015] Delays on channel imports for a subset of us-west-1 customers

> Front status incident “[by_company_00015] Delays on channel imports for a subset of us-west-1 customers” on 2026-11-12: impact minor (vendor’s label), 5.2 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/front/incidents/5t2993333kk2
Last updated: 2026-11-12T13:23:40Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-12 08:05 UTC · Resolved: 2026-11-12 13:15 UTC · Duration: 5.2 h
- Updates: 3 · Affected components: Other channels
- [Vendor status page: https://status.frontapp.com/incidents/5t2993333kk2](https://status.frontapp.com/incidents/5t2993333kk2)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2026-11-12 08:05 UTC: We are experiencing backlogs for the queues used to service channel mass imports, which may cause delays when bulk importing messages from newly connected channels. Our monitoring indicates fewer than 10 customers are impacted currently. We are investigating the issue.
- **identified** 2026-11-12 09:26 UTC: We are beginning to see improvements in the backlogs.
- **resolved** 2026-11-12 13:15 UTC: Backlogs are continuing to clear. Moving incident to resolved, though we will continue to monitor queue load and work to accelerate imports further.

## Rewindex changes for this incident

- 2026-11-12 09:33 UTC: [Incident updated: \[by\_company\_00015\] Delays on channel imports for a subset of us-west-1 customers](https://rewindex.com/change/r8a46a9aefea0ac.md)
- 2026-11-12 13:23 UTC: [Incident updated: \[by\_company\_00015\] Delays on channel imports for a subset of us-west-1 customers](https://rewindex.com/change/rdd2a86a44cd47a.md)

## Cite this

Status incident (vendor impact label: minor) posted by Front, started 2026-11-12 08:05 UTC, resolved after 5.2 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/front/incidents/5t2993333kk2
- Citation: Front, “[by_company_00015] Delays on channel imports for a subset of us-west-1 customers” (2026-11-12 08:05 UTC). Archived by Rewindex: https://rewindex.com/company/front/incidents/5t2993333kk2 (CC BY 4.0).
- Markdown link: `[Front: by_company_00015 Delays on channel imports for a subset of us-west-1 customers (2026-11-12)](https://rewindex.com/company/front/incidents/5t2993333kk2)`


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Canonical: https://rewindex.com/company/front/incidents/5t2993333kk2 · Markdown: https://rewindex.com/company/front/incidents/5t2993333kk2.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/5t2993333kk2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T14:46:04.598Z