# Front: Elevated error rates for [office365] channels

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-01 21:14 UTC · Resolved: 2025-03-01 22:32 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: O365
- [Vendor status page: https://stspg.io/nyzdglm2c97w](https://stspg.io/nyzdglm2c97w)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a major Office 365 channel outage from 2025-03-01 21:14 UTC to 2025-03-01 22:32 UTC, lasting 1 h 17 min. An Office365 outage prevented user login and Front from sending and importing messages; Front later reported that Office appeared to have resolved the issue and was processing an import backlog before marking the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-01 21:14 UTC: Our monitoring is suggesting there are elevated error rates for Office 365 channels. We are currently investigating.
- **identified** 2025-03-01 21:23 UTC: Office365 is currently experiencing an outage preventing users to login. This is also preventing us from sending and importing messages.
- **monitoring** 2025-03-01 21:45 UTC: Office seem to have resolved the issue. We're working through a backlog of imports.
- **resolved** 2025-03-01 22:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-03-01 21:14 UTC: [Major incident: Elevated error rates for \[office365\] channels](https://rewindex.com/change/ic3011685efd272.md)


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Canonical: https://rewindex.com/company/front/incidents/4std75krp91p · Markdown: https://rewindex.com/company/front/incidents/4std75krp91p.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/4std75krp91p · Generated 2026-10-18T09:34:50.107Z