# Freshdesk: Issue with Email in Freshdesk

> Freshdesk status incident “Issue with Email in Freshdesk” on 2026-10-15: impact minor (vendor’s label), 2.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609904
Last updated: 2026-10-15T12:37:04Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 09:46 UTC · Resolved: 2026-10-15 12:37 UTC · Duration: 2.9 h
- Updates: 1 · Affected components: Email
- [Vendor status page: https://status.freshworks.com/incident/1609904](https://status.freshworks.com/incident/1609904)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-10-15 09:46 UTC: Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-15 09:46 UTC, resolved after 2.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609904
- Citation: Freshdesk, “Issue with Email in Freshdesk” (2026-10-15 09:46 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609904 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issue with Email in Freshdesk (2026-10-15)](https://rewindex.com/company/freshdesk/incidents/1609904)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609904 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609904.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609904 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:23:57.992Z