# Freshdesk: Degraded Performance in Freshdesk

> Freshdesk status incident “Degraded Performance in Freshdesk” on 2026-09-09: impact minor (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609627
Last updated: 2026-09-09T00:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-09 00:02 UTC · Resolved: 2026-09-09 00:43 UTC · Duration: 41 min
- Updates: 1 · Affected components: Chat & Messaging
- [Vendor status page: https://status.freshworks.com/incident/1609627](https://status.freshworks.com/incident/1609627)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-09 00:02 UTC: We experienced a performance issue impacting Chat & Messaging from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the root cause and implemented a fix. Chat & Messaging is now functioning as expected.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-09 00:02 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609627
- Citation: Freshdesk, “Degraded Performance in Freshdesk” (2026-09-09 00:02 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609627 (CC BY 4.0).
- Markdown link: `[Freshdesk: Degraded Performance in Freshdesk (2026-09-09)](https://rewindex.com/company/freshdesk/incidents/1609627)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609627 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609627.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609627 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:01:55.858Z