# Freshdesk: Degraded Performance in Freshdesk

> Freshdesk status incident “Degraded Performance in Freshdesk” on 2026-08-25: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609496
Last updated: 2026-08-25T06:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-25 04:02 UTC · Resolved: 2026-08-25 06:18 UTC · Duration: 2.3 h
- Updates: 1 · Affected components: Analytics & Reporting
- [Vendor status page: https://status.freshworks.com/incident/1609496](https://status.freshworks.com/incident/1609496)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-25 04:02 UTC: We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-25 04:02 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609496
- Citation: Freshdesk, “Degraded Performance in Freshdesk” (2026-08-25 04:02 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609496 (CC BY 4.0).
- Markdown link: `[Freshdesk: Degraded Performance in Freshdesk (2026-08-25)](https://rewindex.com/company/freshdesk/incidents/1609496)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609496 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609496.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609496 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:02:03.020Z