# Freshdesk: Scheduled Maintenance in Freshdesk

> Freshdesk maintenance “Scheduled Maintenance in Freshdesk” on 2026-09-20: impact maintenance (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609454
Last updated: 2026-09-20T02:30:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2026-09-20 01:30 UTC · Resolved: 2026-09-20 02:30 UTC · Duration: 1.0 h
- Updates: 1 · Affected components: Search, Email, Agent Portal, Analytics & Reporting, Social, Marketplace, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, API, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, Billing, Third Party Services, Routing & Agent Availability, Login, CSAT, SLA, Chat & Messaging, Customer Portal, Contact & Account Management, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609454](https://status.freshworks.com/incident/1609454)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-20 01:30 UTC: We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete. Thank you for your understanding and continued support.

## Cite this

Maintenance posted by Freshdesk, started 2026-09-20 01:30 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609454
- Citation: Freshdesk, “Scheduled Maintenance in Freshdesk” (2026-09-20 01:30 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609454 (CC BY 4.0).
- Markdown link: `[Freshdesk: Scheduled Maintenance in Freshdesk (2026-09-20)](https://rewindex.com/company/freshdesk/incidents/1609454)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609454 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609454.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609454 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:51:53.338Z