# Freshdesk: Issue in loading the chatbot

> Freshdesk status incident “Issue in loading the chatbot” on 2026-08-12: impact minor (vendor’s label), 3.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609407
Last updated: 2026-08-13T03:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-12 23:28 UTC · Resolved: 2026-08-13 03:10 UTC · Duration: 3.7 h
- Updates: 1 · Affected components: AI Agents & Bots
- [Vendor status page: https://status.freshworks.com/incident/1609407](https://status.freshworks.com/incident/1609407)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-12 23:28 UTC: A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-12 23:28 UTC, resolved after 3.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609407
- Citation: Freshdesk, “Issue in loading the chatbot” (2026-08-12 23:28 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609407 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issue in loading the chatbot (2026-08-12)](https://rewindex.com/company/freshdesk/incidents/1609407)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609407 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609407.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609407 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:21:20.236Z