# Freshdesk: Scheduled Maintenance in Freshdesk

> Freshdesk maintenance “Scheduled Maintenance in Freshdesk” on 2026-08-21: impact maintenance (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609328
Last updated: 2026-08-21T03:30:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2026-08-21 02:30 UTC · Resolved: 2026-08-21 03:30 UTC · Duration: 1.0 h
- Updates: 1 · Affected components: Agent Portal, Customer Portal, Email, Chat & Messaging, Social, SLA, Routing & Agent Availability, Workflow & Automations, AI Agents & Bots, Ticketing Core, Contact & Account Management, Custom Objects, Analytics & Reporting, CSAT, Login, Marketplace, Search, Third Party Services, Integrations: Freshcaller, Freshservice, Slack & Others, API, Billing, Sandbox, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609328](https://status.freshworks.com/incident/1609328)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-21 02:30 UTC: We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete. Thank you for your understanding and continued support.

## Cite this

Maintenance posted by Freshdesk, started 2026-08-21 02:30 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609328
- Citation: Freshdesk, “Scheduled Maintenance in Freshdesk” (2026-08-21 02:30 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609328 (CC BY 4.0).
- Markdown link: `[Freshdesk: Scheduled Maintenance in Freshdesk (2026-08-21)](https://rewindex.com/company/freshdesk/incidents/1609328)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609328 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609328.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609328 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:15.186Z