# Flagsmith: Service Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-01 15:10 UTC · Resolved: 2023-12-01 15:29 UTC · Duration: 18 min
- Updates: 2 · Affected components: Edge API, Public Website, Admin API, Core API, Admin Dashboard
- [Vendor status page: https://stspg.io/jzygzm0b711f](https://stspg.io/jzygzm0b711f)
- [Company: Flagsmith](https://rewindex.com/company/flagsmith.md)

## Timeline of updates

- **investigating** 2023-12-01 15:10 UTC: We are currently investigating reports of a service outage on all of our infrastructure.
- **resolved** 2023-12-01 15:29 UTC: The incident was related to an erroneous DNS change. This has now been reverted and service should be back up and running. There may be a period of time where failures are still seen as we wait for DNS caching to be propagated.

## Rewindex changes for this incident

- 2023-12-01 15:10 UTC: [Critical incident: Service Outage](https://rewindex.com/change/i8e5b81069dff9d.md)


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Canonical: https://rewindex.com/company/flagsmith/incidents/3c4k9hpz7m3z · Markdown: https://rewindex.com/company/flagsmith/incidents/3c4k9hpz7m3z.md · JSON: https://rewindex.com/api/v1/companies/flagsmith/incidents/3c4k9hpz7m3z · Generated 2026-10-20T00:03:09.648Z