# Flagsmith: Core API is not responding

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-07-10 17:53 UTC · Resolved: 2022-07-10 21:15 UTC · Duration: 3.4 h
- Updates: 7 · Affected components: Admin API, API - Core API
- [Vendor status page: https://stspg.io/bkv74kmyvftr](https://stspg.io/bkv74kmyvftr)
- [Company: Flagsmith](https://rewindex.com/company/flagsmith.md)

## Timeline of updates

- **investigating** 2022-07-10 17:53 UTC: We are investing an outage on our Core API.
- **identified** 2022-07-10 18:04 UTC: This looks to be an issue with AWS where our Core API is located. We are investigating.
- **identified** 2022-07-10 18:24 UTC: AWS have confirmed an outage in their EU-West-2 data center. We are monitoring and waiting on AWS to provide updates.
- **identified** 2022-07-10 19:51 UTC: AWS are restoring services. We hope to have the API back up shortly.
- **monitoring** 2022-07-10 20:09 UTC: The DB has recovered. API latency is high as our ECS cluster scales out.
- **monitoring** 2022-07-10 20:36 UTC: We are still seeing issues with the ECS cluster scaling out correctly, again down to the recent AWS eu-west-2 outage. We are monitoring.
- **resolved** 2022-07-10 21:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-07-10 17:53 UTC: [Critical incident: Core API is not responding](https://rewindex.com/change/i54caf44f3b89ca.md)


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Canonical: https://rewindex.com/company/flagsmith/incidents/37q2xz62bnhw · Markdown: https://rewindex.com/company/flagsmith/incidents/37q2xz62bnhw.md · JSON: https://rewindex.com/api/v1/companies/flagsmith/incidents/37q2xz62bnhw · Generated 2026-10-20T02:20:42.832Z