# FireHydrant: We've observed an availability or performance issue with Slack

> FireHydrant status incident “We've observed an availability or performance issue with Slack” on 2025-08-28: impact minor (vendor’s label), 1.8 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab
Last updated: 2025-08-28T15:35:57Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-28 13:50 UTC · Resolved: 2025-08-28 15:35 UTC · Duration: 1.8 h
- Updates: 3
- [Vendor status page: https://status.firehydrant.com/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab](https://status.firehydrant.com/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab)
- [Company: FireHydrant](https://rewindex.com/company/firehydrant.md)

## Timeline of updates

- **update** 2025-08-28 13:57 UTC: Slack Apps are displaying "We can't fully display this message" Per slack's status page: "We've identified the cause and are working on a fix for the Slack Apps displaying a "We can't fully display this message" error for apps that utilize drop-down options. We'll provide another update as soon as we have more news to share. We apologize for the trouble in the meantime." Slack Status Page: https://slack-status.com/2025-08/54ca351d3ad76351 Our web UI is not impacted and can be accessed at https://app.firehydrant.io/ You can also visit Slack's status page at https://status.slack.com/ for more information.
- **update** 2025-08-28 14:27 UTC: Slack has identified the cause of the issue and is working on a fix. Per Slack status page: "We've identified the cause and are working on a fix for the Slack Apps displaying a "We can't fully display this message" error for apps that utilize drop-down options. We'll provide another update as soon as we have more news to share. We apologize for the trouble in the meantime." Slack status page: https://slack-status.com/2025-08/54ca351d3ad76351
- **update** 2025-08-28 15:32 UTC: Issue has been resolved, per Slack: "We've resolved the issue some users were experiencing related to Slack apps/integrations displaying an error message when selecting dropdown options. Affected users may need to refresh their client (Cmd/Ctrl + Shift + R) to capture the fix. We apologize for the trouble, but appreciate you bearing with us as we worked to get things back in order." FireHydrant's web UI was not impacted during this incident can be accessed at https://app.firehydrant.io/. Slack functionality is now restored, affected users may need to refresh their client (Cmd/Ctrl + Shift + R) to capture the fix.

## Cite this

Status incident (vendor impact label: minor) posted by FireHydrant, started 2025-08-28 13:50 UTC, resolved after 1.8 h, 3 update(s).

- Canonical URL: https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab
- Citation: FireHydrant, “We've observed an availability or performance issue with Slack” (2025-08-28 13:50 UTC). Archived by Rewindex: https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab (CC BY 4.0).
- Markdown link: `[FireHydrant: We've observed an availability or performance issue with Slack (2025-08-28)](https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab)`


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Canonical: https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab · Markdown: https://rewindex.com/company/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab.md · JSON: https://rewindex.com/api/v1/companies/firehydrant/incidents/cae5cab1-ae06-46ab-80ca-1a44deb9beab · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:40.979Z