# Firebolt: Starting/restarting new engines fails

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-06-29 11:30 UTC · Resolved: 2021-06-29 11:59 UTC · Duration: 30 min
- Updates: 3 · Affected components: Engines, Firebolt Components - Engines
- [Vendor status page: https://stspg.io/6p2tr3c8rqg6](https://stspg.io/6p2tr3c8rqg6)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major incident preventing new engines from starting or restarting, beginning 2021-06-29 11:30 UTC and lasting 29 min. A fix was implemented at 2021-06-29 11:55 UTC; engine startup was restored and the incident resolved at 2021-06-29 11:59 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-06-29 11:30 UTC: We are undergoing engine service issues. Starting/Restarting new engines will fail until the issue is resolved. A fix is expected within the next hour. We will update once resolved.
- **monitoring** 2021-06-29 11:55 UTC: A fix has been implemented and currently testing engine startup
- **resolved** 2021-06-29 11:59 UTC: The issue is resolved. Engine startup is restored.

## Rewindex changes for this incident

- 2021-06-29 11:30 UTC: [Major incident: Starting/restarting new engines fails](https://rewindex.com/change/i9f869e128800d4.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/s110cg8mgvnc · Markdown: https://rewindex.com/company/firebolt/incidents/s110cg8mgvnc.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/s110cg8mgvnc · Generated 2026-10-18T11:34:44.011Z