# Firebolt: Signing in to Firebolt may fail

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-28 16:19 UTC · Resolved: 2021-09-28 16:30 UTC · Duration: 11 min
- Updates: 2 · Affected components: Firebolt Components - Web Application, Web Application
- [Vendor status page: https://stspg.io/j6ydmsm1wkkv](https://stspg.io/j6ydmsm1wkkv)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt sign-ins could fail due to an auth0 outage in US-1 and EU regions, affecting the Web Application. Firebolt rated the incident major; it started at 2021-09-28 16:19 UTC and was resolved at 2021-09-28 16:30 UTC, with a reported duration of 10 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-09-28 16:19 UTC: Signing in to Firebolt may fail due to auth0 outage in US-1 and EU regions
- **resolved** 2021-09-28 16:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-09-28 16:19 UTC: [Major incident: Signing in to Firebolt may fail](https://rewindex.com/change/i48cabdd5407998.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/qm3pfnxpvvjq · Markdown: https://rewindex.com/company/firebolt/incidents/qm3pfnxpvvjq.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/qm3pfnxpvvjq · Generated 2026-10-18T09:41:23.082Z