# Firebolt: Engines failing to start in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-04-19 15:18 UTC · Resolved: 2022-04-19 18:04 UTC · Duration: 2.8 h
- Updates: 3 · Affected components: Engines, Firebolt Components - Engines
- [Vendor status page: https://stspg.io/4lfyd1j1xl0w](https://stspg.io/4lfyd1j1xl0w)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major outage affecting engine provisioning and startups in us-east-1 from 2022-04-19 15:18 UTC to 2022-04-19 18:04 UTC, lasting 2 h 45 min. Customers were told not to stop or restart existing engines. Firebolt attributed the disruption to an AWS issue; after its resolution, startups and restarts were permitted again, with stuck engines expected to start shortly. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-04-19 15:18 UTC: Hello - we are experiencing issues provisioning engines in us-east-1. Please do not stop/restart existing engines during this time. We are actively investigating and will update with an ETA on the fix shortly.
- **monitoring** 2022-04-19 15:46 UTC: AWS has issued a message as of 8:39am PDT stating they are having issues with all engines in us-east-1 and have identified and are working to fix the root of the issue. We will continue to monitor the AWS event and ensure we are operational asap.
- **resolved** 2022-04-19 18:04 UTC: The AWS issue has been resolved and any engine that was stuck will start up shortly. You may execute engine start ups and restarts in us-east-1 again. We appreciate your patience on this issue.

## Rewindex changes for this incident

- 2022-04-19 15:18 UTC: [Major incident: Engines failing to start in us-east-1](https://rewindex.com/change/i111c23b0255acf.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/dqcsmlxyqmkp · Markdown: https://rewindex.com/company/firebolt/incidents/dqcsmlxyqmkp.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/dqcsmlxyqmkp · Generated 2026-10-18T12:23:10.303Z