# Firebolt: Engines may fail to start and stop

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-27 08:30 UTC · Resolved: 2021-09-27 12:13 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: Engines, Firebolt Components - Engines, AWS - EC2, EC2
- [Vendor status page: https://stspg.io/k8ns7r8rg0tb](https://stspg.io/k8ns7r8rg0tb)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major outage in which engines could fail to start and stop due to an issue identified on AWS's side. It started at 2021-09-27 08:30 UTC and was resolved at 2021-09-27 12:13 UTC, lasting 3 h 42 min; Firebolt confirmed it was fully operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-09-27 08:30 UTC: Engines may fail to start and stop due to issues on 3rd pary provider.
- **identified** 2021-09-27 08:40 UTC: The issue has been identified on AWS side. We are waiting for a complete recovery.
- **monitoring** 2021-09-27 10:13 UTC: The issue has been partially resolved and we are waiting on AWS to confirm full recovery.
- **resolved** 2021-09-27 12:13 UTC: The Incident has been resolved. Firebolt is fully operational.

## Rewindex changes for this incident

- 2021-09-27 08:30 UTC: [Major incident: Engines may fail to start and stop](https://rewindex.com/change/iaa090e2cb7f428.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/5hg9lgbyl7g0 · Markdown: https://rewindex.com/company/firebolt/incidents/5hg9lgbyl7g0.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/5hg9lgbyl7g0 · Generated 2026-10-18T10:00:21.304Z