# Figma: Service disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-10 07:57 UTC · Resolved: 2024-09-10 11:24 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Real-time collaboration server
- [Vendor status page: https://stspg.io/6zgbj7gjcsl8](https://stspg.io/6zgbj7gjcsl8)
- [Company: Figma](https://rewindex.com/company/figma.md)

## Summary

Figma reported a major disruption affecting the Real-time collaboration server, with intermittent errors that could cause file access permission errors. It started at 2024-09-10 07:57 UTC and was resolved at 2024-09-10 11:24 UTC, lasting 3 h 26 min. Figma reported implementing a fix at 09-10 10:17 UTC. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2024-09-10 07:57 UTC: We've received reports of issues related to file access permissions. We believe the issue should be fixed and are monitoring the make sure the issue is resolved.
- **investigating** 2024-09-10 08:12 UTC: We are still seeing some intermittent error rates that could cause file access permission errors and are continuing to investigate.
- **monitoring** 2024-09-10 10:17 UTC: We've implemented a fix and are monitoring results.
- **resolved** 2024-09-10 11:24 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2024-09-10 07:57 UTC: [Major incident: Service disruption](https://rewindex.com/change/i2571cc40710bc3.md)


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Canonical: https://rewindex.com/company/figma/incidents/70s0lrwdxw5m · Markdown: https://rewindex.com/company/figma/incidents/70s0lrwdxw5m.md · JSON: https://rewindex.com/api/v1/companies/figma/incidents/70s0lrwdxw5m · Generated 2026-10-18T12:41:03.674Z