# ElevenLabs: EU Agents disruption in SIP calls

> ElevenLabs status incident “EU Agents disruption in SIP calls” on 2026-10-06: impact major (vendor’s label), 3.0 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN
Last updated: 2026-10-06T12:51:21Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-06 09:53 UTC · Resolved: 2026-10-06 12:51 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: 01M52E6REJ3EKRW049FBMB41JC
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN](https://status.elevenlabs.io/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-10-06 10:28 UTC: We're currently investigating disruptions in SIP calls in our EU residency.
- **investigating** 2026-10-06 11:21 UTC: We are still investigating. We will continue posting updates as more information becomes available
- **investigating** 2026-10-06 12:04 UTC: We are currently still investigating. We will post updates here as soon as more information becomes available
- **monitoring** 2026-10-06 12:14 UTC: Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved
- **resolved** 2026-10-06 12:51 UTC: The issue has been resolved. EU SIP services are operational and stable.

## Rewindex changes for this incident

- 2026-10-06 09:53 UTC: [Major incident: EU Agents disruption in SIP calls](https://rewindex.com/change/ieb22cd1d1c5c53.md)

## Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-10-06 09:53 UTC, resolved after 3.0 h, 5 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN
- Citation: ElevenLabs, “EU Agents disruption in SIP calls” (2026-10-06 09:53 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN (CC BY 4.0).
- Markdown link: `[ElevenLabs: EU Agents disruption in SIP calls (2026-10-06)](https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR7AVMZNBSWQDS7DCVYAJN · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:42:05.475Z