# ElevenLabs: Media not loading across several products

> ElevenLabs status incident “Media not loading across several products” on 2026-08-24: impact minor (vendor’s label), 9.9 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M
Last updated: 2026-08-24T18:43:04Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-24 08:49 UTC · Resolved: 2026-08-24 18:43 UTC · Duration: 9.9 h
- Updates: 6 · Affected components: 01M52E4R81RBEYD94QJACM67BQ, 01M52EJT2ZR0TCK0EARKESJ8NW
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR7233YQM9ESA79E8PWQ5M](https://status.elevenlabs.io/incidents/01M5FR7233YQM9ESA79E8PWQ5M)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-08-24 08:49 UTC: We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- **identified** 2026-08-24 10:18 UTC: We have located the cause of the elevated errors, and we are working on a fix.
- **identified** 2026-08-24 11:42 UTC: The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- **identified** 2026-08-24 14:53 UTC: We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- **identified** 2026-08-24 17:12 UTC: Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- **resolved** 2026-08-24 18:43 UTC: Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.

## Cite this

Status incident (vendor impact label: minor) posted by ElevenLabs, started 2026-08-24 08:49 UTC, resolved after 9.9 h, 6 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M
- Citation: ElevenLabs, “Media not loading across several products” (2026-08-24 08:49 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M (CC BY 4.0).
- Markdown link: `[ElevenLabs: Media not loading across several products (2026-08-24)](https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR7233YQM9ESA79E8PWQ5M · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:49:33.169Z