# ElevenLabs: Customer support ticketing system not receiving new tickets and ticket replies

> ElevenLabs status incident “Customer support ticketing system not receiving new tickets and ticket replies” on 2026-08-31: impact minor (vendor’s label), 4.4 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH
Last updated: 2026-08-31T12:35:22Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-31 08:10 UTC · Resolved: 2026-08-31 12:35 UTC · Duration: 4.4 h
- Updates: 5
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR71TEEEW4JHH84TDFBJSH](https://status.elevenlabs.io/incidents/01M5FR71TEEEW4JHH84TDFBJSH)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-08-31 08:10 UTC: We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- **investigating** 2026-08-31 08:46 UTC: We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- **identified** 2026-08-31 09:34 UTC: Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- **identified** 2026-08-31 11:20 UTC: Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- **resolved** 2026-08-31 12:35 UTC: We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.

## Cite this

Status incident (vendor impact label: minor) posted by ElevenLabs, started 2026-08-31 08:10 UTC, resolved after 4.4 h, 5 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH
- Citation: ElevenLabs, “Customer support ticketing system not receiving new tickets and ticket replies” (2026-08-31 08:10 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH (CC BY 4.0).
- Markdown link: `[ElevenLabs: Customer support ticketing system not receiving new tickets and ticket replies (2026-08-31)](https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR71TEEEW4JHH84TDFBJSH · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:13:42.584Z