# ElevenLabs: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

> ElevenLabs status incident “Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures” on 2026-09-29: impact major (vendor’s label), 4.4 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V
Last updated: 2026-09-29T20:23:14Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-29 16:00 UTC · Resolved: 2026-09-29 20:23 UTC · Duration: 4.4 h
- Updates: 4 · Affected components: 01M52E2F2T3TJB9ADTV9MXEQBF, 01M52E4R81RBEYD94QJACM67BQ, 01M52E62M8B3MCBHBPM40YK3SS, 01M52EJT2ZR0TCK0EARKESJ8NW
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR6VBB9YRMJMHXE93AEE5V](https://status.elevenlabs.io/incidents/01M5FR6VBB9YRMJMHXE93AEE5V)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-09-29 18:49 UTC: We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- **identified** 2026-09-29 19:39 UTC: We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- **monitoring** 2026-09-29 20:12 UTC: Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- **resolved** 2026-09-29 20:23 UTC: We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.

## Rewindex changes for this incident

- 2026-09-29 16:00 UTC: [Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures](https://rewindex.com/change/i7b3e7ac4755eb2.md)

## Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-09-29 16:00 UTC, resolved after 4.4 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V
- Citation: ElevenLabs, “Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures” (2026-09-29 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V (CC BY 4.0).
- Markdown link: `[ElevenLabs: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures (2026-09-29)](https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:37:08.786Z