# ElevenLabs - Domain: elevenlabs.io · Category: ai - Status page: https://status.elevenlabs.io (polled every 10 minutes; now operational) - Incidents archived: 25 (9 major/critical, 0 maintenances), history since 2026-07-31 - Last 90 days: 25 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2026 | 25 | 9 | 0 | 4.2 h | ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2026-10-13 09:21 UTC | [Major incident: Multiple US endpoints experiencing timeouts and latency](https://rewindex.com/change/i3b89d1e45de51f.md) | Multiple ElevenLabs US endpoints, including some Elevenagents endpoints, experienced elevated latency, timeouts and failed requests in a major incident starting 2026-10-13 09:21 UTC. It lasted 4 h 57 min, resolving at 2026-10-13 14:18 UTC after work with its data service provider; stable service was confirmed, with root cause analysis still pending. | | 2026-10-08 15:38 UTC | [Major incident: Increased Dubbing Latency and Failure Rate](https://rewindex.com/change/ib1c31b0b8481d6.md) | ElevenLabs reported a major Dubbing degradation with increased latency and request failures, starting at 2026-10-08 15:38 UTC and resolved at 2026-10-08 22:10 UTC, lasting 6 h 32 min. Errors recurred during monitoring; ElevenLabs worked with an upstream provider on mitigation and reported a stable error-rate baseline since 17:55 UTC. | | 2026-10-08 14:21 UTC | [Major incident: Agent SIP Conversation Disruption](https://rewindex.com/change/i066de81ae4b771.md) | ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation. | | 2026-10-06 09:53 UTC | [Major incident: EU Agents disruption in SIP calls](https://rewindex.com/change/i97961875ce10c2.md) | ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated. | | 2026-09-29 16:00 UTC | [Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures](https://rewindex.com/change/icbd2bbe0c3b298.md) | ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable. | | 2026-09-28 13:50 UTC | [Major incident: Agents - EU Residency](https://rewindex.com/change/ie15f52de892df3.md) | ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC. | | 2026-09-18 23:32 UTC | [Major incident: Some ElevenAgents calls failed to start](https://rewindex.com/change/i01b541acd0d8a5.md) | Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution. | | 2026-08-18 06:00 UTC | [Major incident: Inbound Twilio calls experiencing intermittent connection failures](https://rewindex.com/change/i0f4e283e9e987a.md) | ElevenLabs reported a major degradation affecting \<1% of inbound Twilio calls, preventing agent connections; outbound calls and other traffic were unaffected. The incident ran from 2026-08-18 06:00 UTC to 2026-08-18 12:43 UTC (6 h 43 min). A configuration error was rolled back; calls connected normally since ~11:00 UTC, with no customer action needed. | | 2026-07-31 00:45 UTC | [Major incident: SIP call failures](https://rewindex.com/change/i16811697011f70.md) | ElevenLabs reported a major SIP outage affecting calls to some numbers imported into the Agent Platform, starting 2026-07-31 00:45 UTC and lasting 18 h 15 min. The vendor cited infrastructure resource constraints as a likely contributor; remaining failures affected the US region. Mitigation returned failure rates to baseline, and the incident was resolved at 2026-07-31 19:00 UTC. | Full timeline: [ElevenLabs changes](https://rewindex.com/company/elevenlabs/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Privacy policy | [https://elevenlabs.io/privacy](https://elevenlabs.io/privacy) | 1 | 2026-10-17 | | | Terms of service | [https://elevenlabs.io/terms](https://elevenlabs.io/terms) | 1 | 2026-10-17 | | | Pricing | [https://elevenlabs.io/pricing](https://elevenlabs.io/pricing) | 1 | 2026-10-17 | | _No page changes since the first snapshot._ ## Latest 25 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2026-10-13 09:21 UTC | [Multiple US endpoints experiencing timeouts and latency](https://status.elevenlabs.io/incidents/01M4T91CTNSTQ93Q2Q31VQDBWH) | major | 5.0 h | | | 2026-10-13 03:25 UTC | [Instant Voice Clone creation failures](https://status.elevenlabs.io/incidents/01M4SSZATF0RG1536979BS4R63) | minor | 0 min | | | 2026-10-12 16:19 UTC | [TTS failures and increased latency](https://status.elevenlabs.io/incidents/01M4RYERPK4YKY04WE4A2AZ8KW) | minor | 11 min | | | 2026-10-08 15:38 UTC | [Increased Dubbing Latency and Failure Rate](https://status.elevenlabs.io/incidents/01M4E4CWPTSJZ9QH0J35V2Q0W6) | major | 6.5 h | | | 2026-10-08 14:21 UTC | [Agent SIP Conversation Disruption](https://status.elevenlabs.io/incidents/01M4E1HC38AYN544QVC704X0FS) | major | 1.4 h | | | 2026-10-08 08:00 UTC | [Music 2.5 endpoints performance degraded](https://status.elevenlabs.io/incidents/01M4DB5S42EQR46XED1FGEZAG4) | minor | 58 min | | | 2026-10-06 09:53 UTC | [EU Agents disruption in SIP calls](https://status.elevenlabs.io/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y) | major | 3.0 h | | | 2026-10-06 09:09 UTC | [increase in latency](https://status.elevenlabs.io/incidents/01M487JY3TE2QWKZRWB4W9ACVJ) | minor | 3.1 h | | | 2026-09-29 16:00 UTC | [Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures](https://status.elevenlabs.io/incidents/01M3Q8059VPFGJ7QM1C41NN462) | major | 4.4 h | | | 2026-09-28 15:42 UTC | [Increased latency for Speech to Text API requests](https://status.elevenlabs.io/incidents/01M3MAXAR2W2YTZ9Q9A6XAH3GT) | minor | 1.2 h | | | 2026-09-28 13:50 UTC | [Agents - EU Residency](https://status.elevenlabs.io/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9) | major | 50 min | | | 2026-09-21 23:25 UTC | [ElevenReader Elevated Error Rates](https://status.elevenlabs.io/incidents/01M334KC2AAWJREYT5BSCNF50G) | none | 3.5 h | | | 2026-09-18 23:32 UTC | [Some ElevenAgents calls failed to start](https://status.elevenlabs.io/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0) | major | 2.6 h | | | 2026-09-10 09:44 UTC | [EU Residency - Conversation history not showing for recent calls](https://status.elevenlabs.io/incidents/01M25B80Q2SCJNXG2PY0Y20PRW) | minor | 11 h | | | 2026-09-09 12:41 UTC | [Claude MCP connection not working](https://status.elevenlabs.io/incidents/01M232ZXVNKKRQ0N0G3NJBV4C9) | minor | 26 h | | | 2026-09-07 03:17 UTC | [ElevenReader Elevated Error Rates](https://status.elevenlabs.io/incidents/01M1WXXBDAXDYPJNWX21HM96KK) | none | 4.0 h | | | 2026-09-04 13:55 UTC | [Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests](https://status.elevenlabs.io/incidents/01M1PB7V9WNBNFFACKWX3B57GC) | minor | 7.1 h | | | 2026-09-04 11:41 UTC | [EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests](https://status.elevenlabs.io/incidents/01M1P3JKFAH46V0TRJFQHHJ8HG) | minor | 31 min | | | 2026-08-31 08:10 UTC | [Customer support ticketing system not receiving new tickets and ticket replies](https://status.elevenlabs.io/incidents/01M1BDXKA9KNXCVWPRFQ4JT949) | minor | 4.4 h | | | 2026-08-27 08:00 UTC | [Batch calling degraded in EU residency](https://status.elevenlabs.io/incidents/01M11N6X4JVMHEBPWEH1ZT66QP) | minor | 5.1 h | | | 2026-08-26 15:15 UTC | [Elevated latency on Text-to-Speech and Speech-to-Text Requests](https://status.elevenlabs.io/incidents/01M0ZH4T1MRRVESFTEF3AECJ8M) | minor | 8.0 h | | | 2026-08-24 08:49 UTC | [Media not loading across several products](https://status.elevenlabs.io/incidents/01M0SFC3WQ2ZXS4TBFJ4J6J404) | minor | 9.9 h | | | 2026-08-18 06:00 UTC | [Inbound Twilio calls experiencing intermittent connection failures](https://status.elevenlabs.io/incidents/01M0AE4T3HKA8W8RV40CMX0PH1) | major | 6.7 h | | | 2026-08-03 06:39 UTC | [Elevated error rates on TTS, STT APIs](https://status.elevenlabs.io/incidents/01KZ3FKH0XHVADMNP75ND4A6TQ) | minor | 3.0 h | | | 2026-07-31 00:45 UTC | [SIP call failures](https://status.elevenlabs.io/incidents/01KYV2B0QVNEGQTSG5B0RES4B7) | major | 18 h | | ## Charts ### Chart data: ElevenLabs status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2026 | 25 | 9 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2026-07 | major | 1 | | 2026-08 | major | 1 | | 2026-08 | minor | 5 | | 2026-09 | major | 3 | | 2026-09 | minor | 5 | | 2026-09 | none | 2 | | 2026-10 | major | 4 | | 2026-10 | minor | 4 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-17 | Pricing | baseline | | 2026-10-17 | Privacy policy | baseline | | 2026-10-17 | Terms of service | baseline | --- Canonical: https://rewindex.com/company/elevenlabs · Markdown: https://rewindex.com/company/elevenlabs.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs · Generated 2026-10-17T23:52:05.788Z