# Elastic Cloud: AutoOps node metrics temporarily unavailable in some regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 15:50 UTC · Resolved: 2026-09-17 16:31 UTC · Duration: 41 min
- Updates: 3
- [Vendor status page: https://stspg.io/0ld5l0jdv02b](https://stspg.io/0ld5l0jdv02b)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major AutoOps degradation: node-level CPU, memory, disk and thread pool metrics were missing in some regions from 2026-09-17 15:50 UTC to 2026-09-17 16:31 UTC (41 min). A validated fix was rolled out; cluster health, shard and deployment data were unaffected, with no data loss. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 15:50 UTC: We are investigating reports of missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions. This may appear as a "No data" message on the Nodes view. Cluster health, shard, and deployment data are unaffected, and no data loss has occurred.  We will provide an update within the next 2 hours or earlier.
- **identified** 2026-09-17 16:13 UTC: We've identified the cause of the missing node-level metrics (CPU, memory, disk, thread pools) in affected regions. Cluster health, shard, and deployment data were never affected, and no data loss has occurred. A fix has been validated in one region and is now being rolled out to the remaining affected regions. We'll provide a further update once the rollout is complete.
- **resolved** 2026-09-17 16:31 UTC: The issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected throughout, and no data was lost.

## Rewindex changes for this incident

- 2026-09-17 15:50 UTC: [Major incident: AutoOps node metrics temporarily unavailable in some regions](https://rewindex.com/change/ic832fdb884af40.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/xjzy86843t92 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/xjzy86843t92.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/xjzy86843t92 · Generated 2026-10-18T11:31:28.957Z