# Elastic Cloud: Issue creating new projects in AWS us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-06 01:56 UTC · Resolved: 2026-02-06 04:22 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/w5n3czjfgsh5](https://status.elastic.co/incidents/w5n3czjfgsh5)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2026-02-06 04:22 UTC: The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/w5n3czjfgsh5 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/w5n3czjfgsh5.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/w5n3czjfgsh5 · Generated 2026-10-18T12:23:09.846Z