# Elastic Cloud: Regional outage - Elastic Inference Service (EIS)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-02 00:54 UTC · Resolved: 2026-07-02 03:00 UTC · Duration: 2.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/trhr88vq9xfs](https://stspg.io/trhr88vq9xfs)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **investigating** 2026-07-02 00:54 UTC: We have identified continued impact for a subset of affected customers using EIS. Our team is investigating an issue with the previous remediation and is working to ensure all affected environments are fully restored.
- **monitoring** 2026-07-02 02:24 UTC: The issue affecting a subset of customers with EIS in EMEA regions has been mitigated and the service have been restored.
- **resolved** 2026-07-02 03:00 UTC: The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability.


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/v4fskjq7g8y6 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/v4fskjq7g8y6.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/v4fskjq7g8y6 · Generated 2026-10-18T09:40:22.206Z