# Elastic Cloud: Total customer request outage to AWS Frankfurt

> Elastic Cloud status incident “Total customer request outage to AWS Frankfurt” on 2019-05-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98
Last updated: 2019-05-21T20:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-05-21 20:43 UTC · Resolved: 2019-05-21 20:43 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/s7tsq1m53h98](https://status.elastic.co/incidents/s7tsq1m53h98)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2019-05-21 20:43 UTC: Due to a misconfigured deployment job, rather than removing a percentage of the proxies from the load balancer, the job removed all proxies from the load balancer. All traffic in aws-eu-central-1 (AWS Frankfurt) was impacted from Tues May 21 2019 20:09 to 20:15 UTC. The deployment job was manually updated to decrease deployment time. We're taking immediate action to prevent such a thing from happening again by not changing the default for this deployment job in the future and will add a second layer of verification when it changes. We apologize for the mistake.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Elastic Cloud, started 2019-05-21 20:43 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98
- Citation: Elastic Cloud, “Total customer request outage to AWS Frankfurt” (2019-05-21 20:43 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Total customer request outage to AWS Frankfurt (2019-05-21)](https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98)`


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/s7tsq1m53h98.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/s7tsq1m53h98 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:24.743Z