# Elastic Cloud: Elastic Cloud account verification and MFA emails may be delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-23 01:10 UTC · Resolved: 2026-01-23 07:31 UTC · Duration: 6.3 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/rr6xq11pgm66](https://status.elastic.co/incidents/rr6xq11pgm66)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2026-01-23 07:31 UTC: We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/rr6xq11pgm66 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/rr6xq11pgm66.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/rr6xq11pgm66 · Generated 2026-10-18T11:28:05.142Z